MICROS Systems, Inc. (NASDAQ: MCRS), headquartered in Columbia, Maryland, is the world's leading developer of enterprise applications serving the hospitality and specialty retail industries. MICROS serves table service and quick service restaurants, hotels, the leisure and entertainment industry, and specialty retail stores, with complete information management solutions including software, hardware, enterprise systems integration, consulting and support. MICROS's distributes its products through subsidiaries, independent dealers/distributors, and company-owned sales and service offices around the world. This global network consists of over 4,300 employees, 45 subsidiaries in major markets and 111 distributors in 45 countries.
Product
 |
Property Systems
OPERA Property Management Software
At the core of the OPERA enterprise solution is our premier property management software, the OPERA Property Management System (PMS). Designed to meet the varied requirements of any size hotel or hotel chain, OPERA PMS provides all the tools a hotel staff needs for doing their day-to-day jobs — handling reservations, checking guests in and out, assigning rooms and managing room inventory, accommodating in-house guest needs, and handling accounting and billing. The property management software is configurable to each property's specific requirements and operates in either single-property or multi-property mode, with all properties in a complex sharing a single database. OPERA Property Management Systems is fully integrated with OPERA Sales and Catering, OPERA Gaming and Comp Accounting, OPERA Vacation Ownership System, OPERA Quality Management System, and the OPERA central systems — ORS, the OPERA Reservation System; and OCIS, the OPERA Customer Information System.
OPERA Sales and Catering
OPERA Sales and Catering is full-featured catering sales management software that is seamlessly integrated with the OPERA Property Management System (PMS) and the OPERA Reservation System (ORS). A single database is shared by both OPERA Sales and Catering software and OPERA PMS. OPERA Sales and Catering removes the artificial barriers that exist with interfaced Sales management software and PMS systems, including the problems and complexity that derive from the need to create, link, and update records in multiple systems. The integration of catering software with the PMS system also enables a unified selling and inventory strategy for the hotel or chain. With a single inventory to monitor and control, the organization can more effectively include the goals of the Sales and Catering department in the overall sales and inventory strategy.
MICROS-Fidelio Financials / OPERA Vision
MICROS Financials is an international solution that empowers organizations with a fully integrated, flexible e-business solution. It includes integrated ledger and full multi-currency support. Its full multi-dimensional analysis, extending across all modules, delivers powerful management information to the whole organization. OPERA Vision provides fast, adaptable ways to extract data from MICROS-Fidelio Hotel Systems. Vision greatly enhances the already extensive functionality of Excel, enabling powerful reporting and presentation. Vision provides a dynamic link, by extracting real-time information from multiple tables in the MICROS-Fidelio Hotel Systems into a single Excel report, Word document, or Vision Executive report.
OPERA Materials Control (OPERA MC)
The key to effective cost savings and efficiency is having real-time F&B management information. OPERA Materials Control (OPERA MC) offers a comprehensive solution to effectively manage all property inventory bringing efficiencies to daily workflow and managing food costs and is specially tailored to the hospitality environment.
OPERA Activity Scheduler
Manage all facilities and activities at your hotel, health spa, golf courses & other leisure venues. Appointments can be booked quickly and efficiently as the system automatically finds available times and controls multiple services or qualified staff members where required. OPERA Activity Scheduler tracks all client information including service and retail history, staff notes and medical details, and enables a resort to provide every guest with an itinerary upon arrival. And as an integrated feature in OPERA, if a guests calls to cancel a reservation, all activities are cancelled as well.
Front Office Version 7
A full-feature Microsoft Window-based PMS, Front Office Version 7 provides the same robust functionality as Suite 6 Front Office with an easy-to-use graphical user interface along with the advantages of Windows® operation. Version 7 offers an open systems migration for hotel operators. Features include reservations, front desk, cashier, housekeeping, night audit, system set up and over 100 standard reports.
Point of Sale Systems
MICROS provides comprehensive restaurant point of sale systems that can be scaled to meet the needs of every type and size of restaurant, whether you operate a single restaurant or hundreds. With our modular restaurant POS systems that let you buy what you need, our restaurant point of sale software solutions are perfect for table service, fast casual, and even quick service restaurants.
Central Systems
OPERA Reservation System (ORS)
The OPERA Reservation System (ORS) centrally managed computer reservation system is at the heart of the hotel industry's first enterprise-wide inventory and reservation management system. The ORS hotel reservation system is designed for seamless integration with the entire OPERA product family —the OPERA Customer Information System (OCIS), the OPERA Property Management System, OPERA Sales and Catering, and OPERA Sales Force Automation. This centrally managed computer reservation system offers central reservations agents and global sales staffs the tools to maximize bookings and increase revenue in any size chain or multi-property environment. ORS easily handles all types of reservations — individual, group and party, company, travel agent, multi-legged, multi-rate, and waitlisted.
OPERA Customer Information System (OCIS)
OCIS, the OPERA Customer Information System, gathers and manages guest, travel agent, source, group, and company profile data in a central database that can be shared by multiple properties. OCIS collects demographic information (mail and email addresses, phone numbers, etc.), complete stay details, production data, and revenue statistics. In addition, the OCIS Memberships module supports virtually any type of "frequent flyer" or loyalty program. OCIS can be used strategically by the hotel or chain to support Sales efforts and to enhance customer relationship management.
OPERA Web Suite
OPERA Web Suite is an integrated family of web applications designed to extend access to the OPERA database using Web technology. Together with the OPERA Enterprise Solution products — including OPERA Property Management System, OPERA Sales and Catering, and the central reservation systems — the OPERA Web Suite delivers a fully integrated, single-image, enterprise inventory system. OPERA Web Suite connectivity offers hospitality businesses the tools to maximize bookings and increase revenues by bypassing GDS and switch fees and linking guests, corporate accounts, and travel agents directly into your PMS, S&C or ORS system. OPERA Web Suite applications can be integrated seamlessly with your hotel or chain website.
OPERA GDS Interface
The OPERA GDS Interface links the hotel's OPERA database and the global distribution systems (GDSs) and Web booking engines (WBEs) through a third-party switching company. The GDS Interface provides seamless connectivity so that real-time general and detailed availability can be provided by OPERA to the GDSs and the WBEs. The GDSs, which are used primarily by travel agents and tour operators, can then make, change, and cancel bookings with OPERA properties, while the WBEs can allow Internet users to make, change, and cancel their own reservations. Rate updates and restrictions may also be passed from the hotel's OPERA database to the GDS hosts via the OPERA GDS Interface. The OPERA GDS Interface has been designed to adhere to the very strict time constraints that govern GDS messaging.
OPERA Sales Force Automation System (SFA)
OPERA Sales Force Automation is a central Sales support tool for the hotel chain's regional or national Sales team. SFA features are designed to maximize sales for the chain at large, regardless of where the business may materialize. SFA's lead handling module communicates prospective business to selected hotels. When running as part of an OPERA PMS multi-property complex, SFA staff may view inventory and book directly into participating properties. SFA is fully integrated with OPERA's central reservation system, ORS.
myfidelio.net
The myfidelio.net application is linked via a switch company to all four major GDS. Through this dedicated interface, hotels are distributed to more than 500,000 travel agency terminals worldwide.
By using the internet booking facilities of myfidelio.net, hotels make their own website a real sales portal. In addition, myfidelio.net offers advanced distribution via online travel agencies and portals, also known as ADS (Alternative Distribution Systems).
A key feature of the myfidelio.net application is its ability to create a single image inventory environment for each property that can be easily presented to all relevant sales channels. All Micros-Fidelio hotel solutions can be integrated with the myfidelio.net application, specially all Micros-Fidelio PMS (Property Management Systems) and ORS (Opera Reservation System).
OPERA Activity Scheduler
Manage all facilities and activities at your hotel, health spa, golf courses & other leisure venues. Appointments can be booked quickly and efficiently as the system automatically finds available times and controls multiple services or qualified staff members where required. OPERA Activity Scheduler tracks all client information including service and retail history, staff notes and medical details, and enables a resort to provide every guest with an itinerary upon arrival. And as an integrated feature in OPERA, if a guests calls to cancel a reservation, all activities are cancelled as well.
Front Office Version 7
A full-feature Microsoft Window-based PMS, Front Office Version 7 provides the same robust functionality as Suite 6 Front Office with an easy-to-use graphical user interface along with the advantages of Windows® operation. Version 7 offers an open systems migration for hotel operators. Features include reservations, front desk, cashier, housekeeping, night audit, system set up and over 100 standard reports.
Point of Sale Systems
MICROS provides comprehensive restaurant point of sale systems that can be scaled to meet the needs of every type and size of restaurant, whether you operate a single restaurant or hundreds. With our modular restaurant POS systems that let you buy what you need, our restaurant point of sale software solutions are perfect for table service, fast casual, and even quick service restaurants.
Central Systems
OPERA Reservation System (ORS)
The OPERA Reservation System (ORS) centrally managed computer reservation system is at the heart of the hotel industry's first enterprise-wide inventory and reservation management system. The ORS hotel reservation system is designed for seamless integration with the entire OPERA product family —the OPERA Customer Information System (OCIS), the OPERA Property Management System, OPERA Sales and Catering, and OPERA Sales Force Automation. This centrally managed computer reservation system offers central reservations agents and global sales staffs the tools to maximize bookings and increase revenue in any size chain or multi-property environment. ORS easily handles all types of reservations — individual, group and party, company, travel agent, multi-legged, multi-rate, and waitlisted.
OPERA Customer Information System (OCIS)
OCIS, the OPERA Customer Information System, gathers and manages guest, travel agent, source, group, and company profile data in a central database that can be shared by multiple properties. OCIS collects demographic information (mail and email addresses, phone numbers, etc.), complete stay details, production data, and revenue statistics. In addition, the OCIS Memberships module supports virtually any type of "frequent flyer" or loyalty program. OCIS can be used strategically by the hotel or chain to support Sales efforts and to enhance customer relationship management.
OPERA Web Suite
OPERA Web Suite is an integrated family of web applications designed to extend access to the OPERA database using Web technology. Together with the OPERA Enterprise Solution products — including OPERA Property Management System, OPERA Sales and Catering, and the central reservation systems — the OPERA Web Suite delivers a fully integrated, single-image, enterprise inventory system. OPERA Web Suite connectivity offers hospitality businesses the tools to maximize bookings and increase revenues by bypassing GDS and switch fees and linking guests, corporate accounts, and travel agents directly into your PMS, S&C or ORS system. OPERA Web Suite applications can be integrated seamlessly with your hotel or chain website.
OPERA GDS Interface
The OPERA GDS Interface links the hotel's OPERA database and the global distribution systems (GDSs) and Web booking engines (WBEs) through a third-party switching company. The GDS Interface provides seamless connectivity so that real-time general and detailed availability can be provided by OPERA to the GDSs and the WBEs. The GDSs, which are used primarily by travel agents and tour operators, can then make, change, and cancel bookings with OPERA properties, while the WBEs can allow Internet users to make, change, and cancel their own reservations. Rate updates and restrictions may also be passed from the hotel's OPERA database to the GDS hosts via the OPERA GDS Interface. The OPERA GDS Interface has been designed to adhere to the very strict time constraints that govern GDS messaging.
OPERA Sales Force Automation System (SFA)
OPERA Sales Force Automation is a central Sales support tool for the hotel chain's regional or national Sales team. SFA features are designed to maximize sales for the chain at large, regardless of where the business may materialize. SFA's lead handling module communicates prospective business to selected hotels. When running as part of an OPERA PMS multi-property complex, SFA staff may view inventory and book directly into participating properties. SFA is fully integrated with OPERA's central reservation system, ORS.
myfidelio.net
The myfidelio.net application is linked via a switch company to all four major GDS. Through this dedicated interface, hotels are distributed to more than 500,000 travel agency terminals worldwide.
By using the internet booking facilities of myfidelio.net, hotels make their own website a real sales portal. In addition, myfidelio.net offers advanced distribution via online travel agencies and portals, also known as ADS (Alternative Distribution Systems).
A key feature of the myfidelio.net application is its ability to create a single image inventory environment for each property that can be easily presented to all relevant sales channels. All Micros-Fidelio hotel solutions can be integrated with the myfidelio.net application, specially all Micros-Fidelio PMS (Property Management Systems) and ORS (Opera Reservation System).
I appreciate your post, thanks for sharing the post, i would like to hear more about this in future
ReplyDelete